Frequently Asked Questions
Please click on the link below for answers to our most frequently asked questions.
I forgot / lost my password
You can click on the link below the login “forgot password”. Your user information will be emailed to the address you registered with.
You can change your password and other profile information once you log in by following the link from your Achievements.
Please note that in order to protect your privacy, the Support Team cannot access your password or send it to you.
How do I subscribe / unsubscribe from support emails?
You may subscribe or unsubscribe from support emails by logging in to your Glove Compartment and following the link to “Change My Personal Profile.” There you may activate or deactivate any service, as well as change your email address.
Why am I getting an error message that says that I have to install the Microsoft .Net Framework?
To use some of the program tools you need to have the Microsoft .NET Framework installed on your computer.
By clicking the following link you will find out if you have the Microsoft .NET Framework installed. Should it not be installed on your PC you can install it from this link: Microsoft Windows Update.
What kind of computer or operating system do I need ?
You need to have the Microsoft .NET Framework installed on your computer. The tools are designed to be used on the most commonly used personal computers (PC’s) and operating systems. You will need to meet the following base requirements:
System Requirements:
- Windows 98 (1st and 2nd edition); or
- Windows ME; or
- Windows NT (service pack 6a); or
- Windows 2000 (service pack 3); or
- Windows XP Home Edition.
Other Requirements:
- Windows XP Professional (service pack 1); and/or
- Windows 2003 Server Editions; and
- Microsoft .NET Framework Version 1.1 (by clicking the following link you will find out if you have the Microsoft .NET Framework installed. Should it not be installed on your PC you can install it from this link: Microsoft Windows Update.